Frequently Asked Questions

We serve the entire Greater Houston metropolitan area, including Downtown Houston, The Galleria, The Woodlands, Katy, Sugar Land, Spring, Pearland, and many surrounding communities. Contact us to confirm we serve your specific location.

Yes! We offer 24/7 emergency services for HVAC, plumbing, electrical, and security issues. Our regular business hours are Monday-Friday 7AM-6PM and Saturday 8AM-2PM. For emergencies outside these hours, call our emergency line.

Absolutely. Ad Astra Facilities is fully licensed, bonded, and insured. All our technicians hold proper certifications for their respective trades, including HVAC, electrical, and plumbing. We carry comprehensive liability insurance to protect your property.

Yes, we provide free estimates for all our services. Simply fill out our quote request form or call us to schedule a consultation. We'll assess your needs and provide a detailed, transparent quote with no obligation.

We service a wide variety of commercial facilities including office buildings, retail spaces, medical facilities, educational institutions, industrial complexes, warehouses, property management companies, and more. Contact us to discuss your specific facility type.

For regular service requests, we typically respond within 24-48 hours. For emergency services, we aim to respond within 2-4 hours, depending on your location and the nature of the emergency.

Yes, we offer flexible service agreements (contracts) for ongoing maintenance needs. These typically include scheduled preventive maintenance visits, discounted service rates, and priority scheduling. We'd be happy to discuss options during your consultation.

We accept various payment methods including credit cards (Visa, MasterCard, American Express), business checks, and bank transfers. We also offer NET-30 terms for qualified commercial accounts. Payment is due upon completion of service unless other arrangements have been made.